Shipping policy

Shipping Policy

Last updated: July 14, 2026

Where we ship

Checkout currently accepts orders only for the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations. Orders placed with an unsupported delivery address may be cancelled and refunded.

Made-to-order fulfillment

Tasman Made rugs and mats are made to order and fulfilled by a third-party production partner in California. We do not hold finished-product inventory. The selected design, material, size, and delivery details are provided to the production partner only as needed to produce and fulfill the order.

Order review and production

Orders are typically reviewed and prepared for production within 1-3 business days, excluding weekends and U.S. federal holidays. This review period is separate from production time and carrier transit time. Production timing varies by material, size, artwork review, and order volume. The estimated ship date communicated in an order update applies to that specific order.

Custom orders enter production only after the artwork and order details pass review. If we cannot ship within an estimate we provided, we will contact you with a revised date and the option to cancel the unshipped order for a refund.

Shipping rates and carrier estimates

Available USPS services and shipping charges are calculated and displayed at checkout using the delivery destination and the product and package information for the order. Carrier delivery estimates begin only after the carrier accepts the package and do not include order review or production time. Carrier estimates are not guaranteed.

Cancellations before production

Contact support immediately if you need to request a cancellation. An order may be cancelled only before production begins. Because production may begin soon after order review, cancellation requests are not guaranteed. Once production has started, a made-to-order item cannot be cancelled for a change of mind.

Tracking

Tracking information is sent to the email address used at checkout after the production partner hands the package to the carrier. Tracking may take time to update after the label is created or the carrier first scans the package.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact support immediately if an address needs to be corrected. We cannot guarantee changes after production or fulfillment has begun. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Delivery problems and damage

For a package marked delivered but not found, first check the delivery location and contact the carrier, then email support@tasman-logic.com with the order number. For visible transit damage or an incorrect item, contact us within 7 calendar days after delivery and include photographs of the outer package, shipping label, complete product, and affected area. Keep the packaging until the case is reviewed.

Contact

For shipping questions, email support@tasman-logic.com and include your order number.